Category Archives: Social Media

New band lineup baby announcement

My wife Ester and I are expecting and since we’re both musicians we grabbed our guitars and did a fun photoshoot to announce our good news. Inspired by this creative announcement we came across.

Video: Far From Any Road, True Detective Intro Song Cover

True Detective Intro

My gal Ester and I do a cover of the True Detective intro song, Far From Any Road, originally by The Handsome Family. The instruments used included guitar, melodica, ukulele, castanet, percussion frog and a snare drum. Recorded with a Shure SM58 for vocals, a Lexicon MX300 for the vocal reverb, a Shure SM57 for instruments and a MOTU Traveler.

A year with MySpace support

A couple of years back I tried to edit my antiquated MySpace profile and found that all attempts to change any info resulted in a server-side error rendering my profile all but useless. So I proceeded to enlist the help of MySpace’s crack support team/bot, I found what ensued over the course of the next year quite comical.

Date: 27/07/2009
From: –
To: help@support.myspace.com

Hi, I cannot edit my profile in safe mode or normal, cannot even delete sections to remove offending css code or whatnot. The page either returns completely blank or with only the MySpace header and footer. Can you remove the code causing this? I don’t mind if that means clearing parts of my profile for now as I currently can’t do anything! Cheers.

Date: Tue, 28 Jul 2009 21:19:45 +0000
From: help@support.myspace.com
To: –
Subject: Re: Error – Site [ref:-:ref]

Hello,

Thank you for contacting MySpace Support!

The problem that you are reporting may be a MySpace page or site error.

…Form Response Continues

Date: 29/07/2009
From: –
To: ca-help@support.myspace.com

Yes this is a site error or conflict with CSS in my profile but it’s been like this for months, I am unable to update my profile in any way. Please have a look instead of sending me another form response.

Date: Thu, 30 Jul 2009 17:19:28 +0000
From: help@support.myspace.com
To: –
Subject: Re: Error – Site [ref:-:ref]

Hello,

Thank you for contacting MySpace Customer Support!

We apologize, but MySpace Customer Support cannot directly assist you with HTML or CSS questions. However, you can find general information about HTML and CSS on MySpace Tutorials.

…Form Response Continues

Date: 31/07/2009
From: –
To: ca-help@support.myspace.com

How many emails does support take to actually answer anything? I cannot edit or delete any aspect of my profile! Not in normal mode, not in safe mode, the page either goes completely blank or only the header/footer show. This is bad handling in the MySpace .net code.

Date: Sun, 2 Aug 2009 15:46:51 +0000
From: help@support.myspace.com
To: –
Subject: Re: Error – Site [ref:-:ref]

Hello,

To resolve this conflict:
- From your Home page, select Edit Profile.
- Cut all HTML and CSS code from each box on the Interests page.
- Paste the code into a Word document or Notepad page.
- Save changes on the Interests page and review the results.
- Select Clear All in Profile Themes.
- Add the code back in to your profile bit by bit, making sure you Save Changes and check the results on your Profile page after each addition. Or redesign your page again using either the MySpace Profile Themes OR new HTML and CSS code in the boxes in Interests

Thank you,
MySpace.com

Date: 03/08/2009
From: –
To: ca-help@support.myspace.com

I cannot edit any section of the profile. I cannot access any edit forms. I cannot edit or clear any part of the profile through normal or safe edit mode. This not a CSS issue it is an issue with the profile edit forms.

I am a programmer by trade, please stop issuing form responses. For this to be fixed there must be intervention on MySpace’s part, as there is no way through the site for me to edit anything currently.

Both safe mode and normal profile editing DO NOT WORK. The page is either completely blank or only the header and footer show with no content.

Date: Mon, 3 Aug 2009 20:30:14 +0000
From: help@support.myspace.com
To: –
Subject: Re: Error – Site [ref:-:ref]

Hello,

Thank you for reporting this issue to us, however MySpace.com is currently addressing the problem at this time. Until the issue is resolved, we greatly appreciate your patience, and our apologies for any inconvenience this has caused.

Thank you,
MySpace.com

Date: 04/08/2009
From: –
To: ca-help@support.myspace.com

Nice, so it takes almost two weeks and four exchanges to get a final form response saying “wait indefinitely”.

I figured I’d give them some time to resolve the issue…a year should be enough no? No.

Date: 24/08/2010
From: –
To: help@support.myspace.com

I tried to get MySpace to help with this issue to no avail. I haven’t been able to edit my profile through safe mode or otherwise in literally YEARS. Please blank the profile information so that offending CSS code or otherwise doesn’t screw up the editing system as it is now. I can’t do it from any accessible interface. The edit page is just blank, or previously attempting to edit a section would result in a blank page.

From: mycare@support.myspace.com
To: –
Date: Sun, 22 Aug 2010 19:31:18 -0700
Subject: Haven’t been able to edit profile for YEARS [Incident: -]

Hello Phil,

Thanks for contacting MySpace.

Please be advised that Safe mode is no longer an option.

We’ve made the profile upgrade process as quick and easy as possible, so you can get up and running right away. To get started, just visit http://www.myspace.com/upgrade-profile while logged in to your profile.

…Form Response Continues

Date: 24/08/2010
From: –
To: mycare@support.myspace.com

The upgrade-profile page has no effect. Please read the report AND check the earlier issues reported which are exactly the same from last year I believe, nothing has changed and the support is horrendous.

From: mycare@support.myspace.com
To: –
CC: mycare@support.myspace.com
Date: Tue, 24 Aug 2010 17:22:00 -0700
Subject: Haven’t been able to edit profile for YEARS [Incident: -]

Thanks for contacting MySpace.

The issue you wrote us about might be a temporary bug. We’ll check it out now. Just so you know, many site errors resolve quickly, but some can take a day or longer. So be sure to clear your cache/cookies and revisit the page later.

If we do identify a larger issue, we’ll keep you posted on the MySpace Help site at http://faq.myspace.com/. You can also find a list of current issues (along with info on how to use MySpace features and products) in the bottom module labeled It’s Not You, It’s Us.

If you have any additional questions or concerns, please reply to this email, leaving the subject line intact, and we’ll get back to you soon.

Sincerely,
The MySpace Support team

Date: 25/08/2010
From: –
To: mycare@support.myspace.com

This is not a temporary bug, read the subject. How on earth does one avoid canned responses from this system?

From: mycare@support.myspace.com
To: –
CC: mycare@support.myspace.com
Date: Wed, 25 Aug 2010 22:41:52 -0700
Subject: Haven’t been able to edit profile for YEARS [Incident: --]

Hello Phil,

Thanks for contacting MySpace.

We appreciate you bringing this to our attention. Would you like us to remove your current HTML coding from your profile. This may assist you in being able to edit and/or upgrading your profile. Please let us know so we may assist you.

Sincerely,

Javier
The MySpace Support team

Date: 27/08/2010
From: –
To: mycare@support.myspace.com

Hi Javier,

Yes remove the current HTML coding from my profile, I would appreciate that.

From: mycare@support.myspace.com
To: –
CC: mycare@support.myspace.com
Date: Sat, 28 Aug 2010 08:53:09 -0700
Subject: Haven’t been able to edit profile for YEARS [Incident: --]

Thanks for contacting MySpace.

Upon careful review, we found the issue you reported has been resolved.

If you have any additional questions or concerns, please reply to this email, leaving the subject line intact, and let us know what’s going on.

Sincerely,
Jamar

Date: 30/08/2010
From: –
To: mycare@support.myspace.com

Hey Jamar,

I see that you have indeed removed the HTML from my profile, and I appreciate that there is some effort being taken to address the issue however this has not solved it.

I still cannot edit my basic info ( in any browser ), the page which should be an edit page is still blank, only the MySpace header and footer with no content ( this is what was happening before you cleared the content as well ). With the number of users MySpace has I find it hard to believe that this is not a known issue.

From: mycare@support.myspace.com
To: –
CC: mycare@support.myspace.com
Date: Tue, 31 Aug 2010 09:09:49 -0700
Subject: Haven’t been able to edit profile for YEARS [Incident: --]

Hi Phil,

It looks like you’ve recently switched over to Sites. I’m unable to see the issue that you originally reported. Please confirm is this has bene resolved for you.

Thanks,
Matthew
The MySpace Support team

For assistance with all MySpace services please visit:

http://help.myspace.com

Date: 01/09/2010
From: –
To: mycare@support.myspace.com

When I select “Edit Profile” > “Basic Info” I am sent to a page with only the MySpace header and Footer but no content. There is nowhere to edit the Basic Info.

From: mycare@support.myspace.com
To: –
CC: mycare@support.myspace.com
Date: Wed, 1 Sep 2010 07:39:53 -0700
Subject: Haven’t been able to edit profile for YEARS [Incident: --]

Hi Phil,

Upon careful review, we found the issue you reported has been resolved.

If you have any additional questions or concerns, please reply to this email, leaving the subject line intact, and let us know what’s going on.

Sincerely,
Steve

The MySpace Support team

Date: 02/09/2010
From: –
To: mycare@support.myspace.com

Hi Steve,

The issue I mention below,

“When I select “Edit Profile” “Basic Info” I am sent to a page with only the MySpace header and Footer but no content. There is nowhere to edit the Basic Info.”

Still occurs. There is no way through the user interface that will allow me to edit my basic info. I’m not sure if you can view attachments but the attachment is the page which results from a “Basic Info” click on the “Edit Profile” page.

From: mycare@support.myspace.com
To: –
CC: mycare@support.myspace.com
Date: Wed, 1 Sep 2010 20:05:44 -0700
Subject: Haven’t been able to edit profile for YEARS [Incident: --]

Hello,

Thanks for contacting MySpace.

We double checked this issue and in basic info we can see the page with all the information please just try to logout and login again and should be resolve

Sincerely,
Philip
The MySpace Support team

Date: 02/09/2010
From: –
To: mycare@support.myspace.com

It does seem to be resolved now. Thanks.

Wuhoo! Finally I can edit my profile on the leading social network again! Wait, what’s that you say?